FAQ

• Gender-affirming hormone therapy
• Laboratory
• Meducation assisted treatment for opioid and alcohol addiction.
• Personal Counseling
• Pharmacy

• Physical Exams
• Psychiatry
• Radiology
• Reproductive Health Services: Birth Control, HIV Testing, STI Testing & Treatment

• Regularly enrolled students are those who pay all required fees to attend CSUEB, including the Student Health Fee (SHF).
• Non-regularly enrolled students are those who are attending CSUEB, taking classes for credits, but have not paid the University Fees, including the SHF. Open University and Extended Education are examples of non-regularly enrolled students. They must pay the SHF to use Student Health & Counseling Services.

No.  SHCS is open Monday, Tuesday, Wednesday and Friday from 8:30am-5:00pm, and  Thursday from 10:00am-5:00pm.

If you need immediate medical or mental health care after hours, please call 911 or go to your nearest emergency room.

Students can also access after hours counseling support by phone by calling (510) 885-3735, and choosing option 2.

In counseling, students experience relief sharing their concerns with a trained professional who can empathize and offer perspective.  They may learn new skills and strategies, new ways to look at their lives, or experience a variety of other interventions to move toward their goals.

A psychiatrist is a medical doctor who specializes in treating mental health issues. A psychiatrist uses a variety of tools and interventions, including considering medications.

We are usually able to accommodate new students within a week or two for a first “intake” appointment.  However, we also have crisis appointments available every day, at 1pm and 3pm, on a first-come, first-seen basis.  You can schedule these appointments the same day by calling (510) 885-3735, or emailing shcscounseling@csueastbay.edu.

Your counselor will introduce themselves, give you some information about confidentiality and the counseling process, and allow you to ask any preliminary questions that you have.  They will then invite you to talk about what brings you to counseling.  During your first session, the counselor will be getting to know you and assessing your needs, so they will ask a number of questions.  Depending on what you are looking for, they will also suggest some tools or resources that might help your situation, or give you an idea of what an additional counseling session or counseling groups might offer.  It is ultimately up to you to decide what you want to try.

We know that coming to counseling is a vulnerable experience, and we want to make sure that we are providing what you need.  We invite you to speak up during the session to let us know what feels helpful, or if you are looking for something different.  You can give feedback directly to your counselor to shape your experience.  You can also give us anonymous feedback after the session through our satisfaction survey.