FAQ
Cascade CMS is a Web CMS (Content Management System). A Web CMS is used to create, edit, manage, search and publish various kinds of content on a web page, for example: text, images, and digital media.
All staff and faculty must request access to Cascade CMS. Online training tutorials are given to provide an overview of the Cal State East Bay web content management system. The tutorials show you how to perform basic tasks such as creating, editing, and publishing content. The training material is suitable for any person who creates, maintains, or is responsible for a university website.
Please create a ServiceNow New Access Request , or you can ask your supervisor/MPP to create the New Access Request on your behalf as well.
IMPORTANT INFORMATION:
Student Assistants: Please confirm with your supervisor that you have staff affiliation prior to submitting an access request.
Current Employees: Please select Updating Access.
Please see screenshots below for important information required in the ticket, one of the critical pieces of information being the exact link to the website(s) you need access to. Please do not use a link starting with https://csueastbay.cascadecms.com/, which will delay your request.
P.S. Before you click the "Next" button you can copy the entire content inside the * Job Duties relevant to this request field and paste it inside the Provide details of your request field in the next window, as well as the full link to the website(s) under the * Fully Qualified URL 1 (EX: http://www.csueastbay.edu/about/administration/index.html) field(s).
Once the content owner has approved the request, access will be granted to the website.
After clicking next, the following screenshot shows fields where you enter the fully qualified URLs:
Please contact the Office of University Communications at garvin.tso@csueastbay.edu.
Please create a ServiceNow New Access Request , or you can ask your supervisor/MPP to create the New Access Request on your behalf as well.
IMPORTANT INFORMATION:
Student Assistants: Please confirm with your supervisor that you have staff affiliation prior to submitting an access request.
Current Employees: Please select Updating Access.
Please see screenshots below for important information required in the ticket, one of the critical pieces of information being the service you need access to. In this situation it would be Google Analytics.
Once the administrator has approved the request, access will be granted to the website.
