Reporting Instructions and Guide for Treatment
Please note that prior to Fall move-ins, each apartment in Pioneer Heights is treated by a pest control contractor to remove and help prevent the chance of any pests. As a precaution, a K9 inspection for bed bugs is completed before residents move in.
Accordingly, if a room or apartment or any portion of the dorm is infested with any pests during the term, the said bedbug/pest infestation will be presumed to be the fault of the resident or guests of the resident.
A University approved contractor will supply the appropriate bait and treatment that meets the code and standard of University. We ask that you do not use your own pesticides as it may lead to delays in treatment.
If you see a pest in your apartment please follow the instructions below:
- Place a maintenance request on the Student Housing Portal.
- Contact the Housing office at 510-885-7444 or visit the front desk. If after hours, leave a message and it will be retrieved the next morning.
- Then follow the steps below to get ready for service. (If it is a Bed Bug or Cockroach issue same day service may be rendered if reported before 2 pm).
If you are experiencing any presumed bug bites please do the following:
- Report to the Student Housing office immediately or call the Housing office at 510-885-7444. If after hours, leave a message and it will be retrieved the next morning.
- Place a maintenance request on the Student Housing Portal.
- Schedule an appointment at the campus Health Center or personal health care provider to have bites inspected and confirmed
- Housing will contact a Pest Control vendor to inspect the apartment; upon receiving confirmation from the pest control vendor treatment will be scheduled.