SCCM

This page will show you how to access the Application Catalog through the Software Center. A browser is no longer needed for installing these applications.

If you are off-campus but are using a campus-owned computer, you will need to connect to the campus VPN in order to access the catalog.

This catalog will only work for Windows computers that have the SCCM client installed. If you do not have this client, you will receive an error message. If you have a campus-owned computer and do not have the Software Center, please open a service desk ticket: Service-Now

Accessing the Software Center 

You can also type “Software Center” in the Search programs and files field to open the application.

Windows 10

1. Click on the Start Menu.
2. Click on Microsoft System Center.
3. Click on Configuration Manager.
4. Click on Software Center.

The Software Center will appear on all campus-owned/managed devices running Windows 10.

You can also type “Software Center” in the Search programs and files field to open the application.

Once open, the Software Center provides the following selections:

Applications: Select an application and click “Install”; these are ready-to-deploy apps that will install for any version of Microsoft Windows 11 and 10.

Updates: All required security, system, and application updates that need to be applied to the device. This will work for any version of Microsoft Windows 11 and 10.

Operating Systems: This will allow Windows 10 users to upgrade to Windows 11 on their own.  Please note this takes up 3 hours to complete. Run this at the end of the day; overnight is best. This will upgrade the core OS to Windows 11. Please test to ensure all applications you have will work with Windows 10 before upgrading.

Installation Status: You can check the state of any active update in this tab, including downloads, installs, etc.

Device compliance: You can check if your SCCM client is reading correctly by running this.

Options: This allows you to sync your policy set work hours; this is already setup for all users.

Please note you will never need administrator rights to install or update anything listed in the Software Center.

Self Update with Software Center 

Click on the Updates Tab

Please note that all machines will be different depending on what operating system, security updates, and application versions are already installed.

Windows 11 Updates 

You can click on each required item or you can make life simple and click on “Install All” in the top

This will install all of the security and application updates the machine needs. This can take some time depending on what is needed and also might require a reboot after. 

The best time to run this would be:

• at the end of the day
• before you leave from work
• right before you leave for your lunch break
• anytime you don't need the pc for about an hour

Most updates will take less than 1 hour to complete. Please note version updates or system upgrades will require a reboot after being run and the Software store will require you to do so after no matter what. It will put you on a reboot timer that you can NOT STOP. The machine needs to be secure so self-running these and ensuring you are always up-to-date is a best practice to stay secure.

See this Video on How to Self Update with Software Center

How do I know when I am fully updated?

You will see no items found in the Updates tab in the Software Center

This is PERFECT! This shows your device is secure and has the latest updates. Check back regularly, or resync your policy (from the Options menu), to ensure your device is always updated and secure.

This catalog will only work for Windows computers that have the SCCM client installed. If you do not have this client, you will receive an error message. If you have a campus-owned computer and do not have the Software Center, please open a service desk ticket: Service-Now

When you open the Software Center, you will find the 'Applications' tab at the top of the left-hand column:

You can find the Software Center in your start menu under All Applications - Microsoft System Center:

You can also find the Software Center by going to the search bar at the bottom left of the screen next to the start menu and typing “Software Center”:

1. Open Software Center; you can type Software Center in the Windows search and open the app store from the link provided within Windows:
   
2. Click on the application you want to install:
   
3. Click on the blue "Install" button:
   
4. Wait for the software to install.
5. Once installed, you may begin using the software:
   

Youtube Video Documentation

There are some minimum requirements for you to access the Software Center:

1. The SCCM client is typically installed on updated operating systems. Generally, only campus-owned computers will have this. Home computers, unless owned by campus, will not. This service is only for campus computers. If you are running an older operating system you must have the SCCM client installed to operate the Software Center.
2. You must be connected to the campus network. If on campus you must have a wired connection. If you are on wireless or off campus, you must use the CSUEB VPN.

If the update or installation of an application fails to download:

1. Allow a few moments between computer startup and application installation.
2. Your computer may need to be restarted to clear any pending updates.  To ensure all processes have completed, shut down your computer rather than choosing Restart, wait 30 seconds, and then turn your computer back on.
3. If updates or installations still fail, record (if any) installation codes, failed installation details, or error messages that come up and open a service desk ticket: Service-Now
4. Please reboot the device and Try again as a soultion as well

Application Request

1. If an application you choose to download requires a request, please fill out the form with license that was purchased through the department and click on "Request".
2. If you do not have a license or department purchased license, please open a service desk ticket: Service-Now

If you have an old configuration of the Software Center (e.g. does not have the cardinal layout as shown in the image above and looks blue and white), please open a service desk ticket: Service-Now to update the SCCM Client on your computer. This can be done remotely, but in special cases ITS will need to take further action.

Please open a service desk ticket: Service-Now and be sure to include proof that you have purchased a license for the software requested.

What are Software Center updates?

Open the Software Center and click on the updates tab:

This will display any pending updates for the supported third-party applications installed on your campus device.

Available software updates will be listed on this tab . Clicking on a single application, such as Adobe Flash, then clicking Install will update only this single product, allowing you to update applications one at a time:

You can also click on "Install All" in the upper-right corner of the window.

Please note:

• Ensure you are always updated and secure by running updates when they show up in the Software Center.
• Updates will only display for software that is installed on campus-owned devices.
• You can install an application and then check for updates later to ensure you are using the latest version.
• If an update fails or won't install correctly, open and close the application and try again. Sometimes an update is applied but will not properly complete installation until the application is opened and closed.

Video Guide Below:

If you are still having issues, please open a SCCM-related Service-Now ticket with screen shots and information about the problem.

If you think there is an application that would be beneficial to the campus, absolutely! Open a SCCM-related Service-Now Request Here.

Some applications may not uninstall. There are two options available via the store, so if the store uninstall fails, please use the "apps and features" menu to uninstall software that way. If you are unable to uninstall software you have installed from the Software Center, please open a service desk ticket: Service-Now.

Cal State University East Bay offers Microsoft System Center Endpoint Protection (SCEP) for use on University computers.  (Windows Devices)

Cal State University East Bay offers Microsoft System Center Endpoint Protection (SCEP) for use on University Computers.  Microsoft’s SCEP is supported on domain-joined computers with the appropriate Client Access License (in the Enterprise or Core CAL bundle). Installation of this product is managed by departmental domain administrators. For individual CALs, please contact the Service Desk.

For Personally Owned Computers: CSUEB does not centrally support an antivirus client for faculty, staff or students to use on personal devices. Microsoft’s free version for Windows Vista and 7 is called Microsoft Security Essentials; Windows 10 and 11 have a built-in antivirus component called Defender. For Mac OS, there are good-quality free products such as ClamAV and Sophos.

Questions & Support:
If you have problems, questions, or concerns regarding any of these procedures, please contact the Service Desk.

Products affected are:

• Bigfix Security
• Trend Micro
• Trend AntiVirus Software

These products will be automatically removed from your workstation and Windows Defender will be enabled.

• You may notice improved system performance.
• You will notice system tray icons change:
• A Green SCEP Icon for Windows 7 Machines, Windows 10 is SCEP as well with the other Icons.
  

What do you need to do?

There is no expected interaction required and we do not foresee any  interruption to your workflow, however in some cases a computer restart may be necessary.

Please leave campus devices connected to the campus Internet and the machine locked and on Tuesday nights as we do full device scans from 1 am until 3 Am on these days. This is done weekly. It will also update the AV for you or you can always right click and update the virus definitions as well.

If you have any questions or concerns please do not hesitate to open a support ticket.  Please open a service desk ticket: Service-Now

How to use Windows Defender Video Guide  Windows 10 Guide

SCEP is BUILT INTO Windows Defender for Windows 10 It's the same thing. Windows 11 is the same