Student Finance Policies
If you have a question regarding your fees or how to pay your fees, contact Student Financial Services at studentfinance@csueastbay.edu.
Responsibility of Student to Drop Course
If you have registered for a class and do not plan to attend , it is your responsibility to drop the course by the last day of the Drop period. Do not assume that by not attending the first class meeting your will automatically be disenrolled. Students who wish to withdraw from a course should review the Fee Refund policy for their specific term if they wish to receive a refund.
Institutional Refund Policy
The state refund policy maintains that students must officially drop all classes on or before the term's drop deadline to receive full financial credit of their registration fees and tuition (if applicable) and a full refund less a $10.00 refund processing fee. A student who withdrawals from all classes after the drop deadline but on or before the 60 percent point of the term will receive a pro-rata financial credit of registration fees and tuition (if applicable). If classes are withdrawn from after the 60 percent point of the semester, there will be no financial credit of fees. Students who are unable to continue a class due to compulsory military service are granted exception to this policy. Financial Aid students who withdraw prior to the first day of classes are not eligible for any financial aid and will be required to repay any aid received.
Students enrolled in a Self-Support Degree or Certificate program through University Extension should refer to the withdrawal/refund policy and schedule at the following link: University Extension Withdrawal / Refund Policy
For specific drop date deadlines and specific information on refunds, please visit the specific terms refund page. To request a refund, please click HERE.. Your refund, if approved will be applied to the original form of payment. Refund to a credit card may not appear on your statement for one or two billing cycles. For additional questions regarding refunds, please email refundrequest@csueastbay.edu.
Cal Vet Fee Waiver
Approval for benefits under the Cal Vet Fee Waiver Program shall be granted on an Academic Year (AY) basis. There shall be no partial year grants of benefits. Applicants must re-apply each year to maintain entitlement. Approvals may be granted only for the current AY, or the immediate upcoming AY.
Returned Check Fee Policy
A returned check penalty fee of $25.00 will be charged to a student's account for any check dishonored by the drawer bank. The returned check and penalty fee must be paid by cash, credit card, or money order. If a student or anyone paying on the student's behalf has written one or more returned checks, check cashing privileges will be revoked. If a returned check was used to pay for more than one student, each student will be assessed the $25 returned check fee. Payments made by a returned check are reversed from the student's account, leaving the balance due and payable immediately. Outstanding balances are subject to the unpaid fees and delinquent accounts policy and may result in the student being dropped from their classes.
Disclaimer - Cost of Collections
Unpaid Tuition and Fees
Students are responsible for all fees due to the university by the payment deadlines. If you do not pay on time you may be subject to collection proceedings according to the following policy.
You are subject to normal collection actions for unpaid debts including:
- an assessment of a late registration and past due fees
- the withholding of the issuance of a diploma
- the withholding of University services (registration access)
- the referral of the debt to a collection agency and/or credit reporting agency
- the intercept of amounts due to you from the State of California and/or legal action