How To's & FAQs

Help To Show You...

How to Sign Up for the Installment Payment Plan

Instructions on how to enroll in the installment payment plans...

a. Can be found by clicking by clicking on the following links:

CLASSIC VIEW - How to Enroll in the Installment Plan

NEW Fluid User Interface Guide - How to Enroll in the Installment Plan

b. Can be seen in the tutorial video below.

COMING SOON!!

How to Make an Installment or Partial Payment ONLINE

If you don't need to pay your full balance and wish to only make a partial payment (such as an installment payment or an amount due after financial aid has posted), please read over these helpful instructions: How to Make an Installment or Partial Payment

How to Enroll in Direct Deposit

Having your financial aid/personal refund direct deposited straight into a bank account alleviates the stress and worry of a check getting lost or stolen in the mail plus can save up to 10 to 15 business days of time! CLICK HERE for instructions on how to sign up for direct deposit and get your refund faster!

Frequently Asked Questions

1. What do I owe?

Please refer to the current Tuition and Fee Schedule on our website.
If you are expecting to receive financial aid, you are responsible for paying only the difference between your accepted pending financial aid and your outstanding fees.
- Review your Student Center on the portal.
- Under the finances tab, select "account inquiry."
- If the amount of your pending financial aid is greater than your "due now," no payment or action is required at this time.
- If the amount of your pending financial aid is less than your "due now," you are required to pay only the difference between your fees (due now) and the amount of your pending financial aid. This amount must be paid by the fee payment deadline.

2. How do I find out if my financial aid is enough to cover my fees?

To help students figure out if they have enough pending (anticipated) financial aid to cover their expenses the Financial Aid Office put together a helpful tutorial guide. Please CLICK HERE to open up the guide.

3. What if my payment is late?

Consequences of a late payment include the possibility of being dropped from all of your classes and a hold on your student account preventing enrollment.

4. I'm waitlisted for all my classes, how do I pay fees?

Although you're waitlisted for classes, you are still required to pay fees (or secure and accept sufficient financial aid to cover the fees) based on the number of units you intend to enroll in for the quarter.
Your student center will show that you do not have a balance, but you can override this amount by selecting the "make a payment" button in your Student Center.
Once in CASH Net, our payment processor, select the second "payment on account" button and manually enter the amount you need to pay based on the fee schedule.

5. My student center shows no fees due, how am I supposed to pay?

If you are not enrolled in classes or do not have any outstanding bills on your account, your student center may show that you do not have a balance.
If you do not have a balance but still wish to make a payment, instructions on how to do this can be found on this PDF document: How to Make a Payment

6. Why hasn't my waiver posted to my student account?

Waivers are typically posted once all documents are submitted, or authorized, by the approved department. After which the department submits a request to SFS. SFS will post all authorized requests before the payment deadline.

7. I have a third party paying my fees, but they still show as past due?

Fees are linked and billed to the third party entities after the authorization letter is submitted in SFS. Your account will continue to show past due until those fees are linked.

8. My financial aid is supposed to pay my fees, but my student center says my fees are past due. Why?

The first financial aid disbursement of the quarter is typically the week before school begins. You will see your Student Center reflect a past due balance until your financial aid disburses. However, our office will defer fees to any eligible students as determined by the financial aid department until that time.

9. Why does the credit card payment method charge 2.65%?

The use of a credit card incurs a fee and, unfortunately, the University could no longer afford to absorb that cost.
The University has contracted with Smart Pay and CASH Net to handle the credit card transactions for student account payments. They charge the 2.65% fee to cover the cost payable to the credit card consortiums. The University never collects this fee, nor can we refund this fee.
For a free online payment option, please use the electronic check method within CASH Net.

10. I made a payment over the weekend, why doesn't it show up on my student account?

As part of our end of day process, we must roll the business date for transactions to the next business day; consequently, this prevents your payment from posting to your student account until after 12 AM on the next business day.
Payments made after Friday at 4 PM through Sunday at 11:59 PM are queued and will not post until Monday after 12 AM.

11. I made a payment during a weekday but after 4 PM, why doesn't it show up on my student account?

12. I paid my fees in full, when will the hold be removed?

During business days, between the hours of 1 AM and 4 PM, fee payment deadline holds are removed periodically throughout the day.
If your hold is not removed as expected, please contact our office during normal business hours at (510) 885- 3767.

13. When are on campus housing fees due?

Please refer to your housing agreement, or review the information provided by the University Housing Office.
You may also review your Student Center to view your "charges due."
- Under the finances tab, select account inquiry and view the charges due.

14. Is there a way to pay my upcoming fees in installments?

If you are a matriculated student, then you may use the installment payment plan. The contract is available online through the Student Center.

15. When do I receive my financial aid disbursement?

Your particular disbursement may depend on items such as holds, to-do list items, etc. When financial aid does disburse, it will be applied to your student account to pay any outstanding charges, including future due items and the remaining credit (if any) will be refunded to you. You may contact SFS at 510-885-3767 for further assistance.

16. Can I pick up my financial aid refund?

No, students are not allowed to pick up financial aid checks. Financial aid refunds will be mailed out every other week on Thursdays or submitted to the bank for electronic deposit, providing you signed up for this service. It is highly recommended to sign up for direct deposit through your student center portal at my.csueastbay.edu to receive your refund faster and to eliminate the chance of a lost check.

17. How do I sign up for direct deposit of my financial aid?

To enroll in the direct deposit of your financial aid and student refunds, please follow the directions provided on the following document: How to Enroll in Direct Deposit

18. How do I make a payment?

Online - select the CASH Net payment button or use the 'make-a-payment' button in your Student Center. Your options include electronic check or credit card.
- Electronic check is free and posts immediately to your student account
- Credit cards (MasterCard, Visa, American Express, and Discover only) are subject to a 2.75% convenience fee, and also post immediately to your student account.
In person – Cashier’s Office, SA 1200 (Cash, check, money orders, or cashier's check only)
By Mail – Attn: Cashier office SA #1200, 25800 Carlos Bee Blvd., Hayward, CA 94542

19. Can parents call with questions about their daughter/son's student account?

Federal regulations prohibit our office from discussing your student account with parents or guardians without written consent.
We are permitted to discuss a student's account, if and when the student specifically identifies an individual by completing the Authorization to Release process located in the "Student Center"

20. How will I be billed?

We do not mail paper bills, and will not e-mail parents. It is the student's responsibility to check their student center at my.csueastbay.edu for deadlines and due dates.

21. Why did I receive a bill for dropping classes I dropped/didn’t attend?

It is the student’s responsibility to drop all classes during the drop period of their educational program. Failure to drop classes will cause a prorate fee per day to be charged to the student.

22. Can I sign up for a payment plan for a previous semester's outstanding balance?

Student who have an outstanding balance for a previous quarter and are not assigned to a collection agency can contact the Accounts Receivable department to check their eligibility to sign up for a payment plan via email to collections@csueastbay.edu .

23. Why am I being charged as a post graduate student for my second bachelor's degree?

You are considered a post-graduate applicant if you hold a Bachelor's degree and wish to continue your education for personal enrichment or to meet professional needs by pursuing a certificate, credential or second Bachelor's degree, and thus are charges as a post-graduate student.