Student Accounts Policy

What is the student accounts policy?

Students will have access to their CSUEB email, files, and other services linked to their Google Workspace account for 12 months after graduation or non-continuation.

This 12 month period begins when a student has graduated or has not been actively enrolled in classes for two consecutive semesters.

How do I prepare my accounts when leaving the university? 

If you have graduated or are graduating, it's crucial to take some steps before your account is deleted.

To ensure a smooth transition and retain access to email-linked services, please take the following steps: 

  • If you don't already have them, find alternate email and cloud storage services. 
  • Stay connected with CSUEB and update your email with our Alumni Association using this form.
  • Verify that your HOME email address is updated in MyCSUEB to ensure communications about your diploma and other post-graduation communications are sent to the correct address.
  • Review the various places your student email address is being used, such as social media, video streaming, and banking accounts, and update it with an alternate email address.  
  • Inform others of your new email address.  
  • Save your data and documents to avoid losing any valuable information.
    • For instructions on how to export your Gmail, as well as your Google Drive files, click here.

FAQs

Yes, after you graduate you will have access to your student e-mail and file storage* for 12 months.

*File storage currently refers to files you have stored on Google Drive.

If you are a current student or applicant, then this policy will not begin to apply to you until you graduate or otherwise separate from the university.

Yes, you will be notified of your account closure a few times before it occurs.

Yes, please review our how-to guide.

Even though your email account will be deactivated, your NetID and password will remain the same, allowing users to log in to the MyCSUEB portal to request items such as transcripts.

  • Log into Handshake, then click on your account icon in the upper-right corner.
  • Click “Settings” from the menu, scroll to the bottom of the Account Information section to "Emails" and click “Add Another Email.”
  • Be sure you confirm your new email within seven days! Check out this article for more information: Update Your Primary Email Address in Handshake.

Note: If you have never logged into Handshake, you must claim your account before adding your alternate email.

Yes, once you become an inactive student, your prior student email address will be recycled and a new one assigned to you if you return. 

No. Your student email account will close 12 months after you have graduated or have not been actively enrolled in classes for two consecutive semesters.

There is no option to purchase additional years.

As an CSUEB employee, your employee accounts will not be impacted. This policy solely applies to student accounts, so only your student accounts will be affected.