Student Accounts Policy

What is the student accounts policy?

Students will have access to their CSUEB email, files, and other services linked to their Google Workspace account for 12 months after graduation or non-continuation.

This 12 month period begins when a student has graduated or has not been actively enrolled in classes for two consecutive semesters.

How do I prepare my accounts when leaving the university?

If you have graduated or are graduating, it's crucial to take some steps before your account is deleted.

To ensure a smooth transition and retain access to email-linked services, please take the following steps:

If you don't already have them, find alternate email and cloud storage services.
Stay connected with CSUEB and update your email with our Alumni Association using this form.
Verify that your HOME email address is updated in MyCSUEB to ensure communications about your diploma and other post-graduation communications are sent to the correct address.
Review the various places your student email address is being used, such as social media, video streaming, and banking accounts, and update it with an alternate email address.
Inform others of your new email address.
Save your data and documents to avoid losing any valuable information.
- For instructions on how to export your Gmail, as well as your Google Drive files, click here.

FAQs

After graduation, will I continue to have access to services linked to my student e-mail and file storage?

Yes, after you graduate you will have access to your student e-mail and file storage* for 12 months.

*File storage currently refers to files you have stored on Google Drive.

What if I'm a current student or applicant?

If you are a current student or applicant, then this policy will not begin to apply to you until you graduate or otherwise separate from the university.

Will I be reminded before my account is closed?

Is there a tool to help me export my e-mail and files stored on University systems?

If my email account is deactivated, how do I log in to request transcripts?

Even though your email account will be deactivated, your NetID and password will remain the same, allowing users to log in to the MyCSUEB portal to request items such as transcripts.

How can I update my primary email on Handshake?

Log into Handshake, then click on your account icon in the upper-right corner.
Click “Settings” from the menu, scroll to the bottom of the Account Information section to "Emails" and click “Add Another Email.”
Be sure you confirm your new email within seven days! Check out this article for more information: Update Your Primary Email Address in Handshake.

Note: If you have never logged into Handshake, you must claim your account before adding your alternate email.