SCAA Policies

The SCAA’s policies are in place to ensure that we serve our community efficiently, effectively, and in a manner that abides by CSUEB’s Academic Dishonesty Policy. Our policies include, but are not limited to:

 

Expectations for All Students:

 

Student Preparation

  • Bring materials from class (syllabus, textbooks, notes, assignment description, etc.)
  • Identify your problems or questions; explain how you want the SCAA tutor/coach to help you
  • Have a particular goal or objective for each session

Communication

  • Check your email and telephone messages regularly for updates from SCAA
  • Communicate with the SCAA Front Desk Team if you know you’re going to miss an appointment

Active Engagement

  • Participate actively and respectfully
  • Be focused; avoid distractions (please, no cell phone use or texting)
  • Tutors/coaches will not help with take home exams nor edit, proofread, or do your homework for you

Accountability

  • Be on time for your scheduled appointments or sessions
  • Check in at the SCAA Front Desk at the start of each session and log out at the end of every session
  • Provide feedback on your experience when given the opportunity

 

All Programs:

 

1. Homework and Exam Policies

To abide by CSUEB’s Academic Dishonesty Policies (see link above), SCAA tutors cannot directly work on student homework or “[prepare] a written answer to an exam question outside of class” (1.1.5).

2. Non-Coursework Material

To participate in sessions associated with course embedded programs, such as the WA Program, PAC Program, or the SI Program, you must be a part of a course with an embedded WA, PAC, or SI Leader.

SCAA Subject Tutors do not provide assistance for external exams (GMAT, LSAT, etc.). SCAA Writing Tutors provide assistance for non-coursework writing such as resumes, scholarship applications, etc. The Career Empowerment Center (CEC) is the on-campus resource for career-related assistance.

3. Student Loss of SCAA Usage

The SCAA reserves the right to reschedule appointments. Students may be denied use of SCAA’s programming if the student acts in an inappropriate fashion that makes SCAA employees feel uncomfortable.

 

Tutoring & Coaching:

 

1. Appointment-booking windows

For all SCAA services, appointments can be made up until the apointment availability start time (same-day options available) and up to 4 weeks in advance.

2. Max SUBJECT TUTORING Appointments Per Week

For Subject Tutoring, you are allowed to book a maximum of 4 appointments in a week (various courses).

3. Max WRITING TUTORING Appointments Per Week

For Writing Tutoring, you are allowed to book a maximum of 2 appointments in a week (various courses), due to demand and our emphasis on self-efficacy in writing.

4. Max COACHING Appointments Per Week

For Peer Academic Coaching, you are allowed a maximum of 2 appointments in a week (not course-based).

5. Appointment Cancellations

If you need to cancel an appointment, you will need to contact the SCAA before your appointment. If canceling within 12 hours of the appointment start time, it is considered a "late cancellation." You are permitted only 3 late cancellations during the semester. If you cancel a fourth time, you may be blocked from setting up future appointments.

6. Appointment "No-Shows"

If you fail to show up for an appointment without notifying the SCAA, it is considered a “no-show.” Students are only permitted three no-shows during the semester before they are blocked from setting up future appointments for the remainder of the semester.

7. Late Arrivals (15-min grace period)

Students are automatically marked as a no-show 15 minutes into the scheduled appointment start time. Please communicate with the SCAA Front Desk to avoid confusion if you are running late to an appointment.

8. Blocked from Appointments

If you are blocked from appointments, you can request to meet with the SCAA Director to review your situation by reaching out to SCAA@csueastbay.edu.

9. Accommodations

If you are a student seeking accommodations, please reach out to your CSUEB Accessibility Counselor. Accommodation requests are typically reviewed in collaboration with Accessibility Services.